1. Introduction
PrimaIA ("we", "our", or "us") is operated by iAtout.io. We are committed to protecting the personal information of the hair salon owners and their clients who use our platform at salon.iatout.io.
This Privacy Policy explains what data we collect, why we collect it, how we store it, and what rights you have over your information.
2. Information We Collect
We collect information you provide directly when using PrimaIA:
- Account data: name, email address, password (hashed)
- Salon data: salon name, address, business hours, services and prices
- Client data: names, email addresses, phone numbers, appointment history, and loyalty points entered by salon owners
- Appointment data: dates, times, services booked, stylist assigned, status
- Google account data (if using Google Sign-In): name, email, and profile picture from your Google account
We do not collect payment card information directly — billing is handled by our payment processor.
3. How We Use Your Information
- To provide and operate the PrimaIA booking and CRM platform
- To send appointment confirmations and reminders to salon clients
- To send satisfaction surveys after appointments
- To authenticate users and maintain account security
- To improve our platform based on usage patterns
- To contact you about your subscription or service issues
We do not sell your data to third parties.
4. Data Storage & Security
🇨🇦 Your data is stored on servers located in Canada (OVH, Beauharnois, Québec), in compliance with applicable Canadian privacy legislation.
We use industry-standard security practices including encrypted connections (TLS/SSL), hashed passwords (bcrypt), and access controls. Data is stored in a private PostgreSQL database accessible only to our infrastructure.
5. Third-Party Services
PrimaIA may integrate with the following third-party services, each governed by their own privacy policies:
- Google Sign-In / Google Calendar: OAuth authentication and optional calendar sync
- Brevo (Sendinblue): transactional email delivery
- Twilio: SMS appointment reminders
- Anthropic (Claude): AI-powered booking assistant (no client data is stored by Anthropic)
6. Data Retention
We retain your account and salon data for as long as your account is active. Client and appointment data is retained as long as your salon account exists. Upon account deletion, personal data is removed within 30 days.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for processing at any time
To exercise these rights, contact us at the address below.
8. Contact
For any privacy-related requests or questions: